Studio Policies & Pricing

I. LESSONS

• Students are encouraged to take weekly lessons.​ Lessons are held weekly, bi-weekly, or on a pay--per--lesson basis. Weekly or bi-weekly lessons are scheduled at a recurring time which guarantees the lesson slot and encourages consistent instruction.

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• Time is of essence. If the student arrives late, the lesson will end on time and the time will not be made up. If the student arrives on time but the previous lesson runs overtime, they will be given their full allotted time.​​​​

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II. SUPPLIES

• Students should bring a water bottle and any other voice teacher directed material to every lesson. 

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• Students must also have the following items available for virtual lessons:

  • ​An internet-connected electronic device with audio, video and microphone capabilities for video conferencing, a second device used for playing audio, and access to an area with appropriate lighting and minimal outside noise interruption. An Apple device is also highly recommended as it will dramatically improve the audio and video quality.

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III. NEW STUDENTS

• New students are required to submit a "new student" form online. Upon receiving the form, Acacia Melody will reach back out with the next steps. 

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IV. BILLING & PAYMENT 

• Lessons are PRE-PAID and are billed based on your selection.​ Acacia Melody reserves the right to raise fees at the beginning of each new semester. Virtual lessons will be billed at the same rate as in-person sessions. You may pay via digital payment platforms or cash. No credits or refunds will be offered for unexcused absences. 

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• MONTHLY BILLING: Payment is billed by the number of scheduled lessons in the month and is due by the 1st.

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• PAY-PER-LESSON BILLING: Payment is due by the start of the scheduled lesson.

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• A $15 LATE FEE will be applied to any invoice that is five or more days past due.​ ​Lessons will be discontinued until payments are current, and any missed lessons will not be made up.

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• Automatic payment is enabled for all accounts. Y​our credit card or bank account is stored securely in your account and billed only when an invoice is sent.​ Credit card or bank account info can be added or changed on MyMusicStaff at any time.

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V. LESSON LENGTH & PRICING

• Fees vary based on lesson length and method of billing. An appropriate lesson length will be decided on an individual basis.

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• WEEKLY & BI-WEEKLY (Monthly Billing) All lessons are at a recurring weekly or bi-weekly time. 

  • 30 minutes - $40 per lesson 

  • 45 minutes - $55 per lesson 

  • 1 hour - $75 per lesson 

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• SINGLE LESSONS (Pay-Per-Lesson Billing) Lessons can be scheduled on a recurring or drop-in basis pending availability. This is a great option if you need increased scheduling or payment flexibility.

  • 30 minutes - $45 per lesson

  • 45 minutes - $60 per lesson

  • 1 hour - $80 per lesson

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VI. CANCELLATIONS, MAKEUPS, & REFUNDS

• 24-hours notice is required for all lesson absences,​ including illness, appointments, and school/work conflicts.​ Please login to your MyMusicStaff and click on a lesson to cancel and reschedule, or contact Acacia Melody via text.

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• If you are sick, a switch from in-person to virtual is recommended. For the safety of the voice teacher and other families, please stay home due to sickness and take the lesson online. Additionally, this will help avoid having to reschedule or forfeit a lesson due to the 24-hour policy. 

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• Unexcused Absences: Lessons canceled or missed with LESS THAN 24 HOURS notice will not be rescheduled or refunded.  

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• Excused Absences: Lessons canceled with MORE THAN 24 HOURS notice will be given a make-up lesson credit. Extra lessons and make-up lesson times are available depending on Acacia Melody’s availability. 

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• Absence of Voice Teacher: In the case of a cancellation due to Acacia Melody, she will give notice via the student's preferred contact method and make-up the lesson as soon as possible or deduct the lesson fee in the next month's payment. Scheduled absences (such as school holidays, vacations and conferences) will be listed on the studio calendar.

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VII. PARTICIPATION

• Students should have a quiet area set up to practice regularly​. Practice outside of lessons is necessary for growth and improvement. Vocalists should practice materials, exercises, and properly warm-up their voice. A recording device is a helpful tool to use (such as a personal voice recorder, iPhone, etc.). A student can optionally record their lessons and refer to them later during practice time. 

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VIII. DISCONTINUING LESSONS

• A notice is kindly requested no later than the 20th of the month before discontinuing lessons. 

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• Acacia Melody reserves the right to discontinue lessons if it is in the best interest of both the student and the voice teacher.

  • Repeated failure to read and abide by materials/policies distributed, including parents and guardians.

  • Repeated failure to attend lessons.

  • Repeated offenses of inappropriate and/or disrespectful behavior.

  • Failure to pay.

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• No refunds will be offered for pre-paid lessons.​

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IX. COMMUNICATION

• Watch your inbox for relevant emails​ from n​oreply@mymusicstaff.com​, which include lesson reminders and invoices. Personal lesson reminders and notes will be emailed and/or texted weekly to the email addresses and mobile phone numbers listed in the student account.

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• Login to your MyMusicStaff portal account to cancel or reschedule lessons, access the studio calendar, download music attachments, and more.

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• The best way to contact Acacia Melody is via text at 920--489--3001. You may also reach out via email at acaciamelodyvoice@gmail.com.